Welcome Bolters!

Welcome to our customer engagement page! We’re glad you’re here. Find the latest training resources, release notes, and upcoming events, as well as insights from customers and product experts.

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Release Notes
What’s New

For the second consecutive year, PerfectServe has been recognized as a Leader in the Gartner® Magic Quadrant™ for Clinical Communication and Collaboration (CC&C). PerfectServe’s innovative platform, which integrates secure communication, provider and staff scheduling, hospital operator console, and patient & family communication solutions, is setting the standard for modern healthcare collaboration. Read the full report to discover why PerfectServe continues to set the pace for innovation in healthcare.

PerfectServe Ramps Up Lightning Bolt Innovation with Full AnesthesiaGo Integration, New Automation Capabilities

Read the announcement and click here to watch a 2-minute video, or schedule a live demo.

AnesthesiaGo is the first and only solution that automatically generates daily case assignments in accordance with your group’s policies to save time, minimize human error, and allow you to focus on patient care.

Clear Medical Imaging Enhances Provider Satisfaction With Lightning Bolt.

Clear Medical Imaging implemented Lightning Bolt to save time and increase provider satisfaction with equitable schedules and higher time-off request approval rates. Read the case study.

Solution Tips & Resources
Upcoming Branding Changes

Beginning in January, all solutions under PerfectServe, including Lightning Bolt, will undergo rebranding in an effort to streamline and enhance the customer experience.

What does this mean for Lightning Bolt customers?

On January 9, 2025, Lightning Bolt’s new branding will be released, including visible changes to names, logos, and icons in the desktop and mobile applications. Please note, functionality will not be impacted—only the branding will change.

Resources have been created to support customers through the rebranding, including materials and visuals that can be used to update your internal documentation. Please review our support article and join us on December 12 at 11:00 AM PT, for a Lightning Bolt branding update webinar.

User Tips

To view Lightning Bolt training videos and helpful articles, please click here. Can’t find what you’re looking for? Contact our team – we’re delighted to lend our support.

Create and Manage User Accounts:

When adding new personnel, remember to create corresponding user accounts so the user can access the system, view the schedule, and perform scheduling actions. Follow the steps outlined in this guide to create and manage user accounts.

Browser Tip

It is important to keep the latest approved internet browsers up to date to ensure an optimal Lightning Bolt experience. Here are the browsers and minimum versions we recommend: Chrome (87, or 89 and greater), Microsoft Edge (80 and greater), Firefox (84.0 and greater).

Need help? Ask!

Featured Customer
Highlight from 2022 Lightning Bolt User Summit: Customer Panel

A number of your peers joined a panel to share how leveraging Lightning Bolt to support ancillary services maximizes the efficiency of clinical workflows across the care continuum. Hear their unique use cases and value stories.

Integrations

UPDATE: We now provide integrations with UKG Dimensions, Vocera Vina, and New Innovations Duty Hours! Reach out to your technical consultant or via our support channel if you are interested in learning more or would like to set up an integration!

Lightning Bolt works with many partners to support your business goals. Learn how our integration with Epic supports on call look-ups.

 

With integration, real-time on call schedules created and managed in Provider Scheduling powered by Lightning Bolt can be delivered directly to Spok MediCall’s call center platform. Locate on call providers quickly without pivoting to a different application, referring to out-of-date schedules, or manually entering schedules into Spok MediCall.

Release Notes

October 18th, 2023

Updates Include:

  • Viewer: We’re removed the edit button from within the details dialog and replaced it with available actions; reducing the number of clicks it takes to make changes.
  • Viewer: We’ve adjusted the tallies at the top of the schedule to not round and show all values to the right of the decimal point
  • Administration>Setup>Assignments: New functionality to quickly sync assignments scheduled into LB with PS. *Note: this functionality requires this integration
  • Administration>Accounts & Permissions: New integration tools management section *Note: requires integrations

Bug Fixes Include:

  • Viewer>List Views: Colors are now properly alternating in the finished and upcoming sections in ‘today views’
  • Setup > Edit Personnel: Administrators can now fix the NPI field if it is entered incorrectly when saving a profile. Previous issue forced administrators to cancel, re-load the profile and continue editing before they could save.

 

Support

We’re here to help!

Need additional support? Contact our team directly at support@lightning-bolt.com or submit a request below.

Support hours: 8am-8pm EST

Training & Events

Lightning Bolt Training Series

Designed to support schedule administrators new to the solution or looking for a refresh, Lightning Bolt experts will walk users through key components of the solution in this upcoming webinar training series. To join us, please click on the registration links below.

May 2 at 10AM PT/1PM ET: Personnel  

Learn how to: 

  • Add/Edit/Expire/Delete Personnel  
  • Create/Edit/Delete Personnel User Accounts 
  • Manage User Access Roles and Personnel Groups

May 4 at 10AM PT/1PM ET: Assignments  

Learn how to: 

  • Add Holidays 
  • Add/Edit/Expire Assignments 
  • Create Assignment Eligibility and Compatibility 
  • Create Assignment Groups 

May 9 at 10AM PT/1PM ET: Rules  

Learn how to: 

  • Create/Edit/Delete Rules 
  • Deactivate/Reactivate Rules 

May 11 at 10AM PT/1PM ET: View Manager  

Learn how to: 

  • Create and modify views in View Manager 
  • Manage views access 
  • Use views filters 

May 16 at 10AM PT/1PM ET: Schedule Manager & Editor  

Learn how to: 

  • Create/Generate Schedules 
  • Publish/Unpublish Schedules 
  • Make Schedule Changes in Editor 

May 17 at 10AM PT/1PM ET: Viewer  

Learn how to: 

  • Make Schedule changes 
  • Edit Assignment Slots 
  • Understand differences between Editor and Viewer 

May 23 at 10AM PT/1PM ET: Tallies, Reports, and Analytics 

Learn how to: 

  • Manage Tallies
  • Create/run/filter Reports 
  • Utilize Analytics 

This is a customer-only page. Already a customer? Please make sure to log into your portal to get access.