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Customer SuccessSchedule Backup File Integration
TABLE OF CONTENTS
Overview
PerfectServe’s schedule backup file integration provides extra security against potential downtime by shipping Excel files with currently scheduled providers across the health system on a recurring interval.
Practical Benefits
Redundancy for Downtime: Receiving schedule data via a flat file allows health systems to leverage the Lightning Bolt data during instances of unexpected downtime.
Additional Notes
Scope of Data: The backup file pulls data from today and the next three days to account for the possibility of an outage spanning multiple days.
Integration Protocols
File-Based Integration: This integration uses a file-based method where a .csv file is generated and transferred to an SFTP location on a recurring basis (typically once per day) for automatic import into Lightning Bolt.
Automated Data Transfer: Each day, a file will be sent via SFTP to be picked up by the customer’s IT team to be ingested into their data warehouse. We can determine a drop interval as frequent as every 10 minutes. That way, if downtime occurs, the most recent file will contain data that was current no more than 10 minutes ago.
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